Return & Refund Policy
We want you to be satisfied with your purchase. If there's a problem with your order, contact us and we'll help.
When to Contact Us
- •Item received is damaged or defective
- •Wrong item was delivered
- •Item is significantly different from the description
Return Policy
- •Returns must be requested within 7 days of delivery
- •Products must be in original condition with tags and packaging
- •Refunds are processed within 7-14 business days
- •Some items may not be eligible for return
How to Request a Return
1
Contact Us
Email privacy@baratocebu.com or message our Facebook page.
2
Include Your Order Number
Tell us your order number (it starts with ORD-, see My Orders in your account), what's wrong, and attach photos if the item is damaged or wrong.
3
Next Steps
We'll review your request and reply with how to return the item and how your refund will be made.
⚠️ Important Notes
- • Take photos/videos when unboxing damaged items
- • Keep the original packaging until you're satisfied with the item
- • Refund processing times may vary depending on your bank or e-wallet