Return & Refund Policy
We want you to be satisfied with your purchase. If you're not happy with your order, we're here to help.
Eligibility for Returns
You can request a return or refund if:
- •Item received is damaged or defective
- •Wrong item was delivered
- •Item is significantly different from the description
- •Item was not delivered within the promised timeframe
Return Period
You have 7 days from the date of delivery to request a return or refund.
* Some items may have different return periods. Check product details for specific policies.
How to Request a Return
1
Contact Us
Go to your Account page, find the order, and click "Request Return"
2
Provide Details
Select reason for return and upload photos if applicable
3
Wait for Approval
We'll review your request within 24-48 hours
4
Return the Item
Once approved, arrange pickup or drop-off as instructed
Refund Processing
Once we receive and inspect the returned item:
- Cash on Delivery: Refund via bank transfer or GCash within 5-7 business days
- Online Payment: Refund to original payment method within 7-14 business days
Items Not Eligible for Return
- ✗Items marked as final sale or non-returnable
- ✗Opened personal care or hygiene products
- ✗Items without original packaging or tags
- ✗Items damaged due to misuse or normal wear
⚠️ Important Notes
- • Take photos/videos when unboxing damaged items
- • Keep original packaging until you're satisfied with the item
- • Report issues within 24 hours of delivery for faster resolution
- • Refund processing times may vary depending on your bank